
October 3, 2024
United Healthcare Sues CMS on Call Center Measures For Star Year 2025 Interesting development already on Star Year 2025 even before the public announcement of results on 10/10. In addition to a major drop in Stars for Humana for Star Year 2025, United Healthcare seems to have been hit with lower Stars and is now suing CMS. Humana has appeals on its ratings, too. In the United case, the company is suing over what it says are arbitrary assessments of calls regarding timely connection to TTY or a foreign language translator as well as CMS asking the right questions and following procedures. Just one arguable assessment on a call by CMS for the Part C and D measures can cost you a higher score on those measures but also perhaps impact your overall score. This is what United says happened to them. This builds on what happened in Star Year




